Steps to Order:
1) Place order via email
2) Confirmation on stock availability
3) Payment
4) Delivery
1) Place order via email from here
Kindly email us at order@babytouchonline.com and provide us the information as below:
Name:
Contact number:
Item Code No.:
Qty:
Size:
Delivery Address:
Remark:
2) Confirmation on stock availability
Order Number will be created and we will send order confirmation email on stock availability within 48 hours. Customer will be informed of total payment including postage charges.
Local Shipping cost
West Msia: RM 8.00 (1-6 items)
East Msia: RM 12.00 (1-6 items)
*additional item is RM 1.00 per piece.
CANCELLATION:
Once we send out the order confirmation email, we will reserved the items for ONLY 3 (Three) days before we release out the items to other interested customers or back to the our store. We would appreciate if you could notify us immediately if there is any change in the orders. Priority will be given on first come first basis.
3) Payment
DIRECT BANK TRANSFER
At this moment we only accept payment via Hong Leong Bank & Public Bank. The bank account number will be provided in the order confirmation email.
Please provide us with following details once payment is made and immediately we will prepare your order for next delivery.
1. Order No.:
2. Customer name & contact number:
3. Bank name:
4. Amount made:
5. Payment mode: ATM / online transfer
6. Date & Time of payment made:
7. Reference number:
Email notification will sent to you once we received your payment. For faster processing, please fax or email us the bank in slip or transfer slip as proof.
NOTE: PAYMENT MUST BE RECEIVED WITHIN 3 DAYS AFTER DATE OF ORDER. FAILED PAYMENT WILL RESULT IN CANCELLATION OF YOUR ORDER.
4) Delivery
1. All items to be sent via courier service POSLAJU.
2. Delivery is made TWICE A WEEK (Monday & Thursday) due to time constraints.
Local Shipping cost
West Msia: RM 8.00 (1-6 items)
East Msia: RM 12.00 (1-6 items) additional item is RM 1.00 per piece.
3. BabyTouchOnline will hold no responsibilities once the order has been shipped out. Thus, lost item is at buyer’s risk.
4. Self collect is allowed at specific location- Kota Damansara, Selangor. Please stated in special remark.
Terms & Conditions:
1. Item sold is NEW and non returnable. Please notify us if customer has any queries on the items purchase.
2. Item(s) colour may vary slightly from displayed photo(s), depending on the computer monitor resolutions.
PRE-ORDER TERMS & CONDITIONS
1. Kindly take note on pre-order items. There is specific date line for all items on pre-order basis.
2. Once again, item(s) colour may vary slightly from displayed photo(s), depending on the computer monitor resolutions.
3. To confirm your order(s), full payment has to be made before or the latest on the pre-order deadline.
4. Order(s) will be cancelled, if we do not receive your payment on the pre-order deadline.
5. Once full payment has been made, please send us a notification email, with the information below:
i. Order ID.
ii. Your name and contact number
iii. Payment amount
iv. Date and time of bank-in
v. Bank transaction Reference number
6. All items ordered are imported from overseas, and it will usually take 2-5 weeks or more from the date of pre-order deadline.
7. Delivery of item(s) is/are subject to change due to unforeseen shipment and custom checking delays. Should there be any delay, we will inform customers in prior via email, sms or msn.
8. For those who expect immediate delivery of stock or who cannot accommodate the time line for delivery, BabyTouchOnline advise you not to place your order to avoid any frustration.
9. All pre-order items are not refundable and/or not exchangeable.
10. The availability of item(s) can only be confirmed upon arrival. No cancellation is allowed UNLESS the item(s) is/are out of stock; full refund will be credited into customer bank account. Any difference in price/amount shall either be topped-up by or refunded to customer.
Privacy Policy
BabyTouchOnline.com is committed to maintaining customer privacy and maintaining the security of any personal data which we receive from the customer.
Customers that purchase or use our products will be asked to enter basic personal information. This information on our database is not made available to third parties. The information is used solely for our billing and payment purposes, and notifying customers and partners of future updates of our products or services.
We offer a range of email newsletters which we send only to those customers who have opted in to our mailing list. Customers may opt out from receiving a newsletter by either clicking on the link provided in the newsletter or by changing their contact details via our website.
Each web page access is recorded in a log file. The contents of the log file are analyzed each week and each month to determine how many visitors we serve, what pages they look at most, and from where they connect. This is used to better serve our customers. This information is not shared with anyone outside our organization.
Please contact us here if you wish to have your personal information removed from a particular mailing list or database at any time
