FAQ (Frequently Asked Questions)
1. What happens if I selected an item and put into the shopping cart but do not proceed for a period of time?
· Merchandise that has been put on the shopping cart will be reserved for a period of 3 days for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.
2. What are the payment option?
· PAYPAL Express Checkout – For credit card transaction, we currently only accept payment through PAYPAL. Just register as a PAYPAL member here when you checkout from the shopping cart. For your information, paypal is a secured payment gateway well known for years internationally. At paypal you will pay to the account named LIAN WOON; and it is a highly secured payment gateway.
· Malaysia Interbank wired transfer –You can also make a purchase by transfer the money to our MayBank account no: under or Public Bank account no: under
3. When I will be billed?
· Your credit card will be charge instantly once you process the payment through PAYPAL . Once we receive your purchase, we will contact you to confirm availability and authenticity. Kindly ensure your contact details are accurate and correct. Please note that all products are subject to availability. If the stock are not available; we will transfer the money back to your preferred bank account immediately.
4. Do I have a choice in currency payment?
· At Babytouchonline.com , we only transact in Ringgit Malaysia.
5. What if I want to return my product?
· Please refer to our
6. Is my privacy protected?
· Please refer to our Privacy Policy
7. Is my credit card information secure on the Internet?
· We work to protect the security of your information during transmission by using PAYPAL express checkout, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.
Please refer to our Privacy Policy for more details.
8. When do I expect to receive the merchandise?
· Orders received will be processed immediately. Estimated delivery time depends on the destination address & type of delivery chosen. To calculate the delivery time, we add the time it takes for your ordered merchandise to arrive at our warehouse from our supplier and the time needed for the delivery agent to deliver to your designated addresses. Kindly be informed that we only deliver on every Tuesdays and Thursdays currently.
· Please note that we do not deliver to P.O. Box addresses.
9. Where do you deliver?
· We deliver to Malaysia only.
10. Do you accept cheque payment?
· Basically, the products on the site can only be purchased and paid online PAYPAL or Interbank transfer. You will not be able to complete the transaction without choosing a payment gateway.
· If you wish to pay via banker’s draft or cashier’s order, you will have to follow the procedure below:-
· Choose the option of Interbank transfer/Cheque deposit when you make the purchase.
· You can either send us the cheque or deposit it into our account and then fax the deposit slip to us. Once payment is cleared, we will deliver the products.
11. Will I be able to view the total Shipping Charges when I checkout?
· Yes(for Malaysian customers).
12. How soon can I expect the goods after I purchased online ?
· For courier services(poslaju), delivery is usually within 2-3 working days after authentication. For parcel mail, delivery can be up to 8 working days after authentication, depending on the area delivered to.
13. How will the purchased items be delivered ?
· Depending on the weight, size and location of delivery, we will use either courier services or parcel mail. Kindly take note that parcel mail does not come with insurance. Buyer is responsible in the event of any loss or damage of goods in transit.
14. Do you provide physical delivery?
· Unfortunately we don’t provide that currently.
15. Can I collect the products from your physical store?
· Yes, If you are urgent on receiving the goods, you can visit our store at the address here for self collect.
16. Do you provide free delivery?
· For purchases above RM80.00, we provide free delivery via parcel mail to anywhere in Peninsular Malaysia.
